Contact Us
FAQ
Questions and answers
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Once you place an order and payment is successfully processed you will receive an email confirmation with your order details. We fulfill most orders same-day if placed before 3:00PM EST. Because of this we are unable to make changes to orders, including products, payment methods, shipping service, delivery & shipping addresses. If you placed an order and need to make a change please contact us as soon as possible at support@chrisheria.com so we can determine the best resolution.
If an item(s) you purchased has gone out of stock, you will be refunded for the value of the item(s). Any other item in your order will be shipped. You will receive an email confirmation when a refund is processed or any other changes to your order is made. Refunds take approximately 3-5 business days to process.
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Once you’ve hit the ‘place order’ button, we can not make any changes to to your order, this includes the following:
- Changing the item or size
- Delivery/billing address
- Adding items to your order
- Shipping Service
- Shipping Carrier
If you made a mistake when you placed your order, please contact us right away and we might be able to help. (No guarantee that we can cancel or change your order after it has been placed).
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**All claims for goods arriving damaged must be made within 7 days of the delivery date.**
If the item you received is defective please contact us right at away with the following information:
- Order number (starts with #HRA)
- Specify which item is defective
- A description of the issue
- Photo evidence of the damage
Please do not send back any defective items unless directed to do so by one our support representatives, it may result in a slower resolution time.
Unless proof of damage has been verified by a member of the support team, we cannot process a refund, credit or replacement.
Once we've received the above information and a member of our support team verifies it, we'll quickly find a resolution to the issue.
**All claims for goods arriving damaged must be made within 7 days of the delivery date.**
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All claims for parcels arriving without the correct items must be made within 7 days of the delivery date.
In the case that you receive the wrong item(s) please contact us right away at support@chrisheria.com and include the following information in your message:
- Order number (Starts with #HRA)
- The name of the item you did not receive.
- The name of the item you received in it's place
- A photo of the item you have received.
Once the above information is verified by a member of our support team, we'll begin to take the steps necessary to resolve the issue.
All claims for parcels arriving without the correct items must be made within 7 days of the delivery date.
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You can track your order here. You can also see the status of your order if you create an account with us and login to the orders page.
If you still need more information about where your order is please contact us at support@chrisheria.com. You can also contact the shipping carrier directly for an update.
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Returns Policy
Have you received a faulty item? Click here.
At this time we are only accepting returns for a refund, not exchanges, for US orders only. If you are an international customer please contact us. If you wish to return your order, you will receive a refund after the return process has been completed, this process can take around 10-12 business days.
If something wasn't right with your order please reach out to us within 30 days of delivery and we'll resolve the issue for you. We currently handle returns on a case by case basis. This allows us to find a resolution that is most adequate for the situation at hand, whether it is a refund, return, exchange or store credit.
If we determine that you are eligible for a refund, the item(s) must be unworn and unwashed, in the same condition as delivered, with all tags and original packaging. Before any steps are taken, we inspect all items thoroughly. Refunds do not include shipping costs unless there was an issue with your order, in which case you'll receive a full refund.
Depending on the specific case, you might be subject to cover the returns shipping costs, which may vary.
Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.
Still have questions? Contact us - (please include your Order # - ex. HRA1234 ) - support@chrisheria.com